If it’s a flat tyre, you’ll need to change it. The car hire company will make sure you know how to do this when you collect the vehicle, including where to find the spare wheel and the tools you’ll need.
If it’s a mechanical issue and the vehicle breaks down, you’ll contact the car hire company directly — or contact us and we’ll do this on your behalf.
Travel in Namibia, Botswana and parts of South Africa often means long distances and remote areas, where you may go some time without seeing another vehicle on the road (very much part of the experience). In these cases, we’ll assess the situation and, where possible, arrange assistance from the nearest lodge or service point, or organise recovery or a replacement vehicle.
All situations are handled on a case-by-case basis, but our priority is always to get you safe, supported and back on the road as soon as possible.
