Why does Booking.com show rooms available but you say they are fully booked?

Large companies like Booking.com often reserve a few rooms in advance and/or the lodges hold rooms available to them. This means that while it may be available online, when your consultant checks availability to make a booking with the lodge direct, it shows they do not have rooms available. This means that closer to the requested date, these rooms are then released should they not be “sold”. In general many of the lodges no longer hold block bookings, but unfortunately for some larger booking platforms this is still allowed. Despite this, we always endeavor to get you the rooms necessary to make your itinerary possible, even if this means wait listing your booking or looking for alternatives. If you’ve seen rooms available elsewhere that we haven’t be able to secure, please let us know so that we can do our best to make your booking possible through us. In most cases we are able to get the rooms needed, it just requires a little patience and persistence.

Meet the Team

Our happy team visiting Sossusvlei
We’ve travelled. We’ve adventured. We’ve experienced. We're eager to share our world, never forgetting that each itinerary is as unique as the traveller.

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