Covid-19 Health & Safety

On Arrival

• Guests will complete a medical and travel declaration at customs
• NTS representative to wear a mask at all times
• Guests will be briefed on the safety measures and procedures
• Guests will have their temperature taken
• Guests will receive a sanitising kit including: hand sanitising spray, face mask and sanitising wipes
• Guests luggage will be sanitised
• All self-drive and transfer vehicles will be washed and santised no more than 1 hour before vehicle delivery or client pick-up
• Transfer driver to wear mask and gloves at all times

Guided Safaris

• Guide to provide a negative COVID-19 test result valid before commencement of tour
• Guide and guests to wear a mask at all times
• Daily guest temperature readings
• Vehicle will be carefully sanitised daily no more than 1 hour before embarking
• All luggage will be sanitised before loading into vehicle as well as on arrival at overnight destinations
• Vehicle door handles to be sanitised at every stopping point
• Guide to ensure and check procedures by activity companies and ensure guests are being offered the correct sanitising measures

In Transit or on Game Drives

• Guests will be seated at window seats allowing for more space and comfort
• Face masks to be worn at all times
• Social distancing to be adhered to
• No sharing of items such as binoculars, cameras and other personal items

Lodges/Hotels

• Guide to ensure guests are offered correct sanitising procedures
• Guests can opt for room to be serviced or not and ensure no-one except themselves enter their room

Restaurant and Mealtimes

• Guests will be seated in a safely distanced manner
• If restaurant not large enough guide will arrange a staggered meal-time for guests
• Restaurants to have proper hand sanitising procedure at entrance
• Face masks to be worn at all times except when eating or drinking
• Menus to be displayed and not handled unless sanitised in advance
• Condiments on the table to be minimised and sanitised before guests arrive and, where possible, individual condiments and sauces to be on offer

Suspected Covid Cases

• If a guest has a high temperature or is showing any symptoms of possible COVID-19 contamination he/she is to be isolated in a designated room at their accommodation
• Guide or guest to contact the relevant local authorities on the toll-free hotline (0800 100 100) to report the possible COVID-19 case and check for procedures
• Guest to remain in isolation at current lodge until further instruction is received from the local authority
• Arrangements will be made for a PCR COVID-19 test to be done. If possible this will be done at current lodge or at the nearest testing facility in-country. To be advised.
• All further isolation and quarantine will be instructed. If the test result is positive, all further isolation and quarantine will be advised and mandatory at guests own cost. Tourists will be taken to Ministry of Health and Social Services (MOHSS) identified facilities for treatment at own cost and according to national case managements guidelines.
• Any guide or other guest coming into contact with the infected guest will also need to quarantine or self-isolate for 14 days.
  The above is given as a standard procedure to be followed, however each incident will be dealt with on a case to case basis.

In-country Testing

For guests required to provide a negative COVID-19 PCR test on departure from Namibia by the airline or on arrival into the country they will be travelling to:

• Guests will be assisted by NTS to make the necessary arrangements and appointments in order to do so
• Itineraries will be planned accordingly to ensure adequate time is available for testing and to receive results prior to departure
• NTS will follow up, in as far as possible, on test results to ensure the client receives their results in advance of departure
• Pathcare is working in close conjunction with the tourism industry to offer testing services on pre-appointment.

We as NTS will endeavour to assist all our guests with regards to the above, however it is still the responsibility of each guest to ensure that you comply with the requirements of the airline you will be travelling with as well as to note the requirements stipulated by your country of residence for your return.

As we said, we're all about 'safe travels' and making sure you stay healthy and safe in-country is just as much a part of the overall experience as ticking off those bucketlist activities and making the most of your holiday to our beautiful country.