Over the past two years, much changed during the COVID-19 pandemic and whilst we all had to adjust, we’re happy to say that as life now gets back to “normal”, it’s back to business as usual for all of us at NTS and for travel to our special part of southern Africa. Hooray!
As long as COVID-19 is still classified as a pandemic, we remain committed to offer flexibility and security when travelling with us, but we also know that the impacts of COVID-19 on travel are far less of a factor now. Travel bans have fallen away, testing is now seldom mandatory in order to board flights and cross borders and international travel is on the rise again. Bottom line, once your tour is booked it’s unlikely that you’d now have to cancel or postpone because of COVID-19. For this reason, we have amended our COVID Terms and Conditions accordingly to reflect the return to normalcy and also take into account the Terms and Conditions of our suppliers with the growing demand for availability and increase in travel again.
Postponement or cancellation of a tour will only be considered according to the following, otherwise our standard Terms and Conditions will apply in all cases:
Our revised COVID Terms and Conditions (as of July 2022) are as follows:
We will continue to handle each cancellation or postponement separately in order to assist where possible should travel not be allowed because of the pandemic. We will negotiate with suppliers to ease their cancellation policies on a case by case basis.
We are happy to negotiate with suppliers on your behalf in as far as we can according to individual policies, however it is worth noting that most tours postponed outside of the 60 day window are more likely to incur rate increases in order to move bookings, as opposed to those amended last minute due to imposed restrictions and not being able to travel due to the pandemic.
Please note that we will require reasonable evidence, in written statements and/or documents to support the reasons given for cancellation of your booking. Any other reasons for cancellation will be subject to our standard Terms and Conditions.
All existing and new bookings will be treated on a case by case basis as we endeavour to provide the best possible solution to ensure you are well looked after and most importantly to ensure you are able to enjoy your holiday after all.
Thank you for your support. We appreciate your understanding. Your travel consultant is happy to answer any questions you have or if you need clarity on anything.